Return Policy

We want you to be satisfied with your purchase, that is why we offer our customers a 30 day return policy. If you are not satisfied with your purchase, feel free to send it back to us (valid only for shipments made in Canada).

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition as received, and in the original packaging with all tags attached.

You will be responsible for paying for your own shipping costs for returning your item. If you have paid for any shipping on your order, these costs are non-refundable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. If your original method of payment is no longer valid, we will issue a gift card instead.

Late or missing refunds (if applicable)

• If you haven't received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you've done all of this and you still have not received

Exchanges (if applicable)

We only replace items if they are defective or damaged. Once you receive your item, you have 48 hours to inspect and notify us of any defects.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
• Customers returning an item are required to use a trackable shipping service or purchase shipping insurance in order to ensure we receive your returned item. We don't guarantee that we will receive your returned item.

Returned to Sender / Unclaimed Parcels

If an order is returned to us by the shipping carrier because it was not picked up, was refused, or was unclaimed within the carrier's required timeframe, the order will be treated as a return. Once received back at our warehouse, a refund will be issued for the merchandise only, minus a $25 shipping and handling fee. Original shipping charges are non-refundable.

Marked Delivered but Not Received

If the tracking information provided by the carrier indicates that your order has been delivered, but you have not received it, you must notify us within 72 hours of the marked delivery date. Claims reported after 72 hours cannot be submitted to the carrier, and we will unfortunately be unable to investigate, replace, or refund the order.

Warranties

LuaggageKing is not responsible for any shipping costs associated with warranty repairs or replacements. Customers have to contact the manufacturers directly for warranty coverage.